Refund & Cancellation Policy
At Trinitymeds, we are committed to transparency, fairness, and compliance in every part of the patient experience. Please review the following Refund & Cancellation Policy carefully before purchasing any product or service.
Non-Refundable Circumstances
Refunds are not available in the following situations:
- Prescription medication orders: Once a patient submits the initial medical intake, the order is considered in process and becomes non-refundable. Medical, clinical, pharmacy, and fulfillment resources are immediately dedicated to reviewing eligibility, processing prescriptions, and coordinating shipment.
- Processed subscription charges: If you cancel a subscription after a payment has already been processed, the cancellation will stop future recurring charges only. Charges that have already been processed are non-refundable.
- Prescription products already ordered or dispensed: In accordance with applicable Federal law and pharmacy safety standards, prescription medications generally cannot be returned, refunded, or reused once they have been ordered for a patient.
When Refunds May Be Granted
Refunds are issued only in the following circumstances:
1. Medical Ineligibility
A full refund may be issued if Trinitymeds provider determines during the initial consultation that the patient is not medically eligible for treatment based on clinical judgment and established medical guidelines. However, no refund will be granted if the patient knowingly omitted or misrepresented relevant medical information.
2. Billing Error
A full refund may be issued if Trinitymeds made a verifiable billing error, such as an incorrect or duplicate charge.
How to Request a Refund
To be considered, refund requests must meet all of the following requirements:
- The request must be submitted within 28 days of the original payment date.
- The request must be made in writing by contacting care@trinitymeds.com or by mail at our listed business address.
- Requests submitted after 28 days, or through other channels, may not be honored.
Cancellation Policy
You may cancel your monthly subscription at any time to prevent future charges. Cancellation does not refund any payment that has already been processed. Once a prescription order has been approved and processing has begun, it cannot be canceled for a refund. Once a shipment has been dispatched, it cannot be canceled, modified, or recalled.
Shipping Policy
After a prescription is approved during the telehealth consultation, compounded medication is typically shipped within 2–3 business days. Delivery timelines may vary based on pharmacy processing and carrier operations.
Service Area
Trinitymeds products and services are available only to residents of the 50 United States. We do not accept or ship international orders.
Acknowledgment
By purchasing any Trinitymeds product or service, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.